Frequently Asked Questions
We have gathered the most common questions so you can plan your getaway with peace of mind. If you cannot find what you are looking for, feel free to contact us.
The whole process is handled digitally. Before you arrive, you complete a short online registration with your booking details. The system will give you a unique, confidential access code that opens both the main entrance and the electronic lock of your suite. It is a secure, immediate method available 24 hours a day, so you can arrive at any time without paperwork or waiting.
Breakfast is included in your room rate and is served in our morning breakfast room. We offer a curated selection of artisanal baked goods, sweet and savory options, teas, coffee and individual jars of pure Patagonian honey and red berry and cherry jams.
The heated outdoor pool is open every day from 10:00 to 22:00, exclusively for hotel guests. You will find special blue pool towels in your suite. To keep the water clean, no food or mate is allowed in the pool area.
As an intimate boutique building, the rooms on the upper floors are reached by stairs (the hotel has no elevator). If you travel by car, you can park on the street in front of the hotel; Vesta Street is a quiet residential street with very little traffic.
When you book on our website, you get the best guaranteed net rate on the market with no intermediary fees, direct contact with the host team to arrange special requests, and priority for early check-in requests, subject to availability.
